1. Introduction

IncidentRoom ("we", "our", or "us") operates the incidentroom.io website and Discord bot service. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

We collect information that you provide directly to us, including:

Account information (Discord user ID, email address)
Incident data (incident descriptions, timelines, and resolution notes)
Usage data (how you interact with our service)
Communication data (support requests and feedback)

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our service
Process transactions and send related information
Send technical notices, updates, and support messages
Respond to your comments and questions
Protect against fraudulent or illegal activity

4. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with service providers who assist us in operating our service, subject to confidentiality obligations.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide you with our service. You may request deletion of your data at any time by contacting us.

7. Your Rights

You have the right to access, correct, or delete your personal information. You may also object to or restrict certain processing of your data. To exercise these rights, please contact us.

8. Contact Us

If you have questions about this Privacy Policy, please contact us at [email protected].